If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division or the Consumer Financial Protection Bureau to file a complaint. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at For security purposes, please do not include account number(s) or social security number(s) in your email message. If this is a new loan, click New and set up the. If the loan has already been created using Quicken's loan feature, select the Choose Loan option and choose the loan you want to schedule payment for.
To address a concern or submit a complaint, we request that you contact management at your local branch. To set up a loan payment as a scheduled transaction, use the following instructions: Click on Net Worth on the top menu bar, then select Loans. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to we fail to meet your expectations, please tell us about it. We are always working to improve our products and enhance our services therefore, your input is greatly appreciated. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request. Auto Personal Loans Payoff Quotes Help & FAQs FAQs How can I request a quote. Note: For member security, we do NOT accept e-mail requests. Banks such as Ally, Bank of America, Quicken Loans, TD Bank and Wells Fargo. Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern) This service cannot be used for wire transfer requests.
Note: In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.ĭial 711 to connect with a Relay Operator 24 hours a day. If you wish to assert an error or request information relating to the servicing of your mortgage loan, submit a written request to the address shown below: Notice of Error/Request for Mortgage Loan Information Note: In your letter, provide your name and the account number along with the specific information that is being disputed. If you wish to dispute an item reported by the Credit Union to your credit report, you may submit a written request to the address shown below:
PMI is required on conventional loans when you make a down payment of less than 20. VA loans have a funding fee that can be paid upfront or over the life of the loan. Note: Calls with the Credit Union may be recorded.įor International callers, the number can be dialed by first including the country code. Although PMI is associated with conventional loans, there are also other types including mortgage insurance premiums (MIP) on FHA loans. Contact your local branch or call us 24/7 at (888) 732-8562.
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